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BIRDIE’S HOUSE

Terms Of Service

Last updated: October 11, 2026

These terms apply when you use birdieshouse.com or buy from Birdie’s House, a brand of Work OnDeck LLC (“Birdie’s House,” “we,” “us”). By using the site or placing an order, you agree to these terms.

Eligibility

You must be at least 18 years old, or have a parent or guardian’s permission, to make a purchase. We currently ship only to addresses in the United States.

Products and pricing

  • We try to show colors, sizes, and details accurately. Screens vary, and our products are made from materials that can vary slightly from one batch to the next.
  • Prices are in US dollars and may change at any time. The price you pay is the one shown when you place your order.
  • If a product is listed at the wrong price because of an error, we may cancel the order and refund you.
  • Products marked “coming soon” aren’t available to buy yet.

Orders and payment

  • Placing an order is an offer to buy. Your order is accepted when it ships.
  • We may refuse or cancel an order, for example if an item is out of stock or the order looks fraudulent. If we cancel, we’ll refund any amount you paid.
  • Payment is processed by [Payment processor], and we don’t store your full card details. Sales tax is added where required.

Shipping

We ship within the United States. Delivery times are estimates and aren’t guaranteed. Responsibility for the package passes to you when the carrier delivers it to your address. If an order is lost or arrives damaged, email hello@birdieshouse.com and we’ll help sort it out.

Returns and exchanges

  • You can return unused items in their original condition within 30 days of delivery for a refund or exchange.
  • Email hello@birdieshouse.com to start a return. We’ll explain how to send it back.
  • Refunds go back to your original payment method once we receive and inspect the item.
  • Used items aren’t eligible for return, except under our take-back program below, or if the item is defective.

Take-back program

When you’re finished with a Birdie’s House collar, or your dog outgrows it, you can send the whole collar back to us. Email hello@birdieshouse.com and we’ll send a prepaid return label. Once we receive it, we’ll send you a code for 30% off a new collar. See the take-back page on our site for step-by-step instructions. We’ll reuse or recycle the hardware. We may change or end the program at any time; changes won’t affect take-backs already in progress.

Using our products safely

  • Choose the right size using our size guide, and check the fit regularly. You should be able to fit two fingers between the collar and your dog’s neck.
  • Check collars, leashes, and hardware often for wear or damage, and stop using any product that’s worn or damaged.
  • Supervise your dog while they wear our products. Don’t leave a collar on an unsupervised dog in a crate, and don’t use our collars to tie out or tether a dog.
  • Our products aren’t toys. Don’t let your dog chew them.

Warranty and disclaimer

If a product arrives defective, contact us within 30 days of delivery and we’ll replace or refund it. Except for that and any warranty the law requires, our products and site are provided “as is,” without other warranties of any kind, to the extent the law allows.

Limitation of liability

To the extent the law allows, Birdie’s House isn’t liable for indirect, incidental, or consequential damages arising from your use of the site or our products. Our total liability for any claim is limited to the amount you paid for the product involved. Some states don’t allow these limits, so they may not apply to you.

Our content

The Birdie’s House name, logos, product designs, photos, and text on this site belong to us or our licensors. You may not copy or use them for commercial purposes without our written permission.

Using the site

Don’t misuse the site. That includes trying to break in, scraping it, interfering with how it runs, or using it for anything illegal. We may suspend accounts that do.

Governing law

These terms are governed by the laws of the State of New Jersey. Any dispute will be handled in the state or federal courts located in New Jersey, unless the law where you live gives you the right to bring it elsewhere.

Changes to these terms

We may update these terms. We’ll change the date at the top, and the version in effect when you place an order applies to that order.

Contact us

Work OnDeck LLC, doing business as Birdie’s House. [Mailing address]

hello@birdieshouse.com